LensWay Customer Service Center

• What Is Your Refund & Exchange Policy?
  

  We want you to be completely satisfied with your purchase. If you need to return or exchange your order for any reason, our 365 day return policy makes it easy. More information on how to refund and exchange purchases can be found in the Refunds & Exchanges FAQ section.

  
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• How Can I Track My Order?
  

  We will send you an email when your order ships which will include a tracking number and instructions for how to track your order online.

  If your order has been shipped in the last 30 days, you can track its status through your Account. Under "My Account" (top-right) login to "Track My Order" using your email address and order number. Here you will see details on the processing of your order and status of your delivery.

  Click Track My Order, or login to your account to access the latest information.

  
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• How Do I Find My Account Password?
  

  Under My Account (top-right) go to "Login" and click "Forgot Password?". Enter your email address and the next screen will show you a hint for your current password or you can click the "Reset the Password" link to create a new password.

  
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• How Do I Understand My Prescription?
  

  Your prescription is the most important part of buying contacts and eyeglasses. For clear directions on how to understand your prescription please visit the My Prescription FAQ section.

  
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Julia Taylor, London

I can not put together the words to fully describe my satisfaction with LensWay. I can not believe the quality, the pricing as well as the speed of service. I did have to make an adjustment to the nose pad, but was amazed when I searched my package there was a glassed tool included, and a key chain at that! I wanted to let you know that I am completely satisfied and still bewildered that my glasses costed less than what a local outlet would charge just for the scratch coating.

All the best!

Julia

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