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| LensWay.co.uk 24-28 St. Leonards Road Windsor, Berkshire SL4 3BB |
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Frequently Asked Questions
Refunds & Exchanges
- 365 Day Return Policy
- Returning an Order
If you have a product to return or exchange please follow these steps:
1. Call our Customer Care Team at 0800 635 5555 (UK) or 1 800 818 816 (IE) and they will email you a pre-paid postage stamp.
2. Return items in their original package or a sturdy box to:
LensWay.co.uk
24-28 St. Leonards Road
Windsor, Berkshire SL4 3BB
3. Please allow 4-6 weeks for your store credit, refund or exchange to be processed.
Simply ensure your glasses are in their original, unworn condition and contact lens boxes are unopened, unmarked and not within 6 months of expiry. Please be aware we are unable to take responsibility for lost packages. Once your returned products are received, we will process your store credit or refund your payment.
Hide - Exchanging an Order
If you have an order to exchange, you get to select how your new order is processed:
Submit a New Order Right Away
When you contact our Customer Care Team for your pre-paid postage stamp, we will immediately process your correct order and ship it to you. This exchange method does involve charging you for a second payment, but the benefit to you is receiving your products faster. Once your items for exchange have been received by us we will refund your first payment immediately .
Wait for Original Product to be Returned
Follow the steps above for returning an order. Once we receive your order, we will re-process your correct order and ship the new products to you right away. This method of exchange may take longer, but we will do our best to ensure you get your correct products as fast as possible. We appreciate your understanding that we cannot ship new products until the original merchandise has been returned to us.
Hide - Lowest Price Guarantee
We guarantee that our prices are the lowest you'll find anywhere online. If you find a lower price on another website within 10 days after your purchase from LensWay.co.uk, we will beat that price by 5%.
To receive the Lowest Price Guarantee store credit:
- The product must have been purchased from LensWay.co.uk and it must be the exact same product (manufacturer, brand name and parameters) on the lower priced online merchant.
- The lower priced online merchant must have the product currently in stock and be an established site as determined by LensWay.co.uk.
- Shipping & handling charges, sales taxes and other charges (if any) will be included in determining the price difference.
- This guarantee is limited to three claims in any 90-day period per customer and/or eight identical items per customer.
- This guarantee can not be combined with any other coupon code/offer and does not apply to special effect/Halloween lenses, custom lenses, RGP or made-to-order lenses.
- This offer is exclusive to contact lenses, eyeglasses are not eligible.
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My Account
- Track Your Order
Unfortunately the track my order function is currently not available. Our goal is to ship your order within 48 hours and have it delivered 6-10 business days once shipped.
Hide - Refer a Friend, Get £15
Share how easy and inexpensive it is to purchase contacts and eyeglasses online with LensWay.co.uk! For every friend of yours that makes a purchase with us, we will give you £15!
Earning referral credits is easy. Send our already drafted referral email to your friends and give them 10% off their first purchase! There is even a place for you to customize the message. Tell your friends to be sure to click the link in the email when they place their order so they can be counted as someone you've referred. Check back into your Account 30 days or so after your friend has made a purchase and you will see the £15 credit there for you to use at any time!
Hide - Personal Profile
Your Account makes it easy to shop for contacts and eyeglasses by keeping a record of all your important information. In your Account you can update user information, account password, payment method and delivery address.
Hide - How To Find Your Account Password
Under My Account (top-right) go to "Login" and click "Forgot Password?". Enter your email address and the next screen will show you a hint for your current password or you can click the "Reset the Password" link to create a new password.
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My Prescription
- Eyeglasses Prescription
Use this eyeglasses Rx example and term definitions table to help solve the once confusing puzzle known as your prescription! Keep in mind, not all prescriptions will have these fields filled out.
Eyeglasses Rx Example
Eyeglasses Rx Terms
Abbreviation Term Meaning Parameter Examples OD Right Eye Right eye paramaters OS Left Eye Left eye paramaters SPH or PWR Sphere or Power Measure of near or far sightedness -12.00 to +6.00 CYL Cylinder Measure for astigmatism -3.75 to +3.75 X Axis Direction of cylindrical lens 0° to 180° ADD Add Power Additional plus power for near sightedness 1 to 4, or HIGH, MED, LOW PRISM/BASE Optical Prism Measure to compensate for eye alignment problems 0.5 base up (BU) PD Pupillary Distance Measure of distance between pupils Adults: 58mm to 70mm, Children: 41mm to 58mm
Hide - Contact Lens Prescription
Use this contact lens Rx example and term definitions table to help solve the once confusing puzzle known as your prescription! Keep in mind, not all prescriptions will have these fields filled out.
Contact Lens Example
Contact Lens Rx Terms
Abbreviation Term Meaning Parameter Examples OD Right Eye Right eye paramaters OS Left Eye Left eye paramaters SPH or PWR Sphere or Power Measure of near or far sightedness -20.00 to +20.00 CYL Cylinder Measure for astigmatism -4.00 to +4.00 X Axis Direction of cylindrical lens 0° to 180° BC Base Curve Fitting of the contact lens 8.0 to 10.00 DIA Diameter Measure of the lens width 13.0 to 15.0
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Delivery
- Delivery Costs & Times
After your order is processed it will be delivered to you via one of the delivery options below:
- Standard delivery: 6-10 days after processing is £5.99
Contacts Processing
Contact lenses with common prescription parameters are able to be processed and delivered same day. Contact lenses with less common prescription parameters may take 1-5 days to be processed.
Eyeglasses and Sunglasses Processing
Our goal is to ship your order within 48 hours and have it delivered in 6-10 business days once shipped.
Please note: Packages delivered outside of the United Kingdom may incur extra duty charges. LensWay.co.uk is not responsible for sales taxes, customs duties or other taxes charged by your customs department. To avoid unexpected charges, please contact the customs organization in your home country regarding these policies.
Hide - Track Your Order
We will send you an email when your order ships which will include a tracking number and instructions for how to track your order online.
If your order has been shipped in the last 30 days, you can track its status through your Account. Under "My Account" (top-right) login to "Track My Order" using your email address and order number. Here you will see details on the processing of your order and status of your delivery.
Click Track My Order, or login to your account to access the latest information.
Hide - Charges, Duties and Taxes
Orders may include up to a 7% Handling and Insurance surcharge. Your insurance ensures that the product is safely delivered and covers you against damages, torn lenses, or changes to your prescription contacts or eyeglasses. All orders are insured for 365 days after date of purchase.
Please note: packages delivered outside of the United Kingdom may incur extra duty charges. LensWay.co.uk is not responsible for sales taxes, customs duties or other taxes charged by your customs department. To avoid unexpected charges, please contact the customs organization in your home country regarding these policies.
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Lenses & Coatings
- Prices
Package Name Package Details Price Bronze Package - 1.50 Standard Lens
- Scratch Resistant Coating
- Ultraclear Anti-Reflective Coating
- Clear UV Protective Coating
£9.95 Silver Package - 1.59 Super Thin Lens
- Scratch Resistant Coating
- Ultraclear Anti-Reflective Coating
- Clear UV Protective Coating
£29.95 Gold Package - 1.60 Super Thin Light Weight Lens
- Scratch Resistant Coating
- Ultraclear Anti-Reflective Coating
- Clear UV Protective Coating
£34.95 Platinum Package - 1.67 Super Thin Ultra-Light Weight Lens
- Scratch Resistant Coating
- Ultraclear Anti-Reflective Coating
- Clear UV Protective Coating
£69 Lens Additions Sunglasses Tints Green, Grey, Brown £19.00 Colour Tints Yellow, Blue, Orange, Rose £19.00
Hide - Varifocals & Bifocals
- Transitions Sun-Reactive Lenses
Ordering
- Ordering Online
Glasses
Find Your Frames:
- Choose your frame style by clicking on the "Eyeglasses" tab or "Sunglasses" tab found at the top of the homepage. If you know the exact frame you want, enter it in the Search box found at the top right-hand side of the homepage.
- You can then further refine your search by using the "Shop by Gender", "Shop by Brand" or "Shop by Style" menus on the left side of the page, select the various "Refine your search" boxes and your search will automatically be updated. All of the frames that match your specifications will then be displayed.
- Once you have chosen the perfect frames, you will be asked to enter your prescription (Rx) information. Pay close attention to the size of the frame you have chosen to ensure you receive the best fit!
- Now select how you use your eyeglasses; Single Vision (distance, everyday use), Reading or Progressive (distance and reading in one, a.k.a no line bifocal). Note: not all frames are eligible for progressive lenses.
- At this point you will need to input your prescription. Don't forget to select your PD. Once you have made your selections, click "Select Lens".
- You now only have three more steps before your order is complete:
- Step 1: Select Your Lenses - If you are not sure which lens best suits you, check out our recommendations below each lens option.
- Step 2: Lens Coatings - All of our lenses include an anti-glare coating, anti-scratch coating and UV protection.
- Step 3: Lens Tints (optional) - We have 3 sunglass tints and 4 fashion tints. Please be aware that our 1.67 and 1.74 lenses and all Progressive lenses are not tintable.
Purchase Your Glasses
- Once you are happy with your selections, click "Add to Cart".
- Upon completion of your order you will see a confirmation page with an order number. This will let you know your order has been received and is on its way. You will be sent an email copy of this confirmation.
- Payment options will be described on your invoice. You can pay online with a credit card/PayPal or by phone with a credit card.
Contact Lenses
Find Your Contact Lenses:
- Choose your contact lenses by clicking on the "Contact Lenses" tab found at the top of the homepage. If you know the exact lens you want, enter it in the Search box found at the top right-hand side of the homepage or click on its picture.
- You can then further refine your search by using the "Shop by Brand", "Customer Favorites" or "Shop by Type" menus on the left side of the page.
- Once you have chosen your contact lenses, you will be asked to enter your prescription (Rx) information.
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Purchase Your Contact Lenses
- Once you have entered your Rx information, click "Add to Cart".
- Upon completion of your order you will see a confirmation page with an order number. This will let you know your order has been received and is on its way. You will be sent an email copy of this confirmation.
- Payment options will be described on your invoice. You can pay online with a credit card/PayPal or by phone with a credit card.
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- Ordering By Phone
To order by phone, please call Customer Care toll free at UK: 0800 635 5555 Ireland: 1800 818 816.
For Customer Care Hours, please see Hours of Operation.
Hide - Special/Custom Order
Having trouble finding the type of contact lenses you are prescribed? It could be because you need a special order lenses.
If this is the case, we can order them for you as we offer a wide variety of custom and made-to-order lenses. Please contact us at (UK) 0800 635 5555 (IE) 1 800 818 816 for assistance. We will be happy to guide you through the ordering process.
Please be advised that pricing and availability vary depending on your particular prescription. Made-to-order lenses can take up to 4-6 weeks before shipping.
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Contact Us
- Customer Care Interactive Message Centre
- Hours of Operation and Contact Info
(Greenwich Mean Time)
HideMonday - Friday 7 am to 3:30 pm Toll-free Phone: (UK) 0800 635 5555 (IE) 1 800 818 816 International Phone: 00 1 415 398 2036 International Fax: 00 1 604 669 6855 Email: Click our Customer Care Interactive Message Center directly above.
Security & Privacy
- Security Policy
We take the security of your information very seriously. Our e-commerce system uses the latest SSL (Secure Sockets Layer) technology (the industry standard for encryption technology). It is used to create a secure transaction environment for commerce on the Internet. If your browser and local network support the use of encrypted data transmissions, our Secure Checkout mode locks all information (i.e., your credit card number) passed from you to LensWay in an encrypted envelope, making it extremely difficult to be intercepted by an unauthorized party. It is the same level of encryption technology that NASA and the CIA use. This ensures that your credit card information remains totally secure.
Hide - Privacy Policy
We respect your privacy. That's why we will not disclose, rent or sell your email address, or other contact information to any other company. We collect this information in order to be able to process your order and to offer you special deals when it is time to refill your order. Should you ever wish to be removed from our email list, we will process your request immediately.
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General Optical Information
- How The Eye Works
Eyes do not actually see objects; they see the light reflected by objects. When these light rays enter the eye, they are absorbed and then converted into electrical signals by retinal nerves.
In a person with normal vision, light rays enter the eye through the cornea (also known as the window of the eye), then are focused with the help of the crystalline lens. The crystalline lens is located behind the pupil at a point directly on the retina (the light sensitive nervous tissue at the back of the eyeball). These signals are subsequently sent to the brain where they are interpreted as visual images.
Much like the way a camera works, when the eye is working you are able to see a clear picture. When the eye is not working properly, the picture is not as clear (there is a refractive error). Only about four in ten people have normal visual acuity. Refractive errors can be corrected with the help of eyeglasses or contact lenses.
Hide - Common Eye Conditions
Besides refractive errors that necessitate vision correction, there are a few common eye conditions that people can have. They are astigmatism, glaucoma, myopia, hyperopia and presbyopia.
Astigmatism is a condition in which the cornea's curvature is asymmetrical. Sometimes this is described as the eye being shaped more like a football than a baseball. The eye is therefore unable to focus clearly. This can be corrected with toric contact lenses.
Glaucoma is a condition in which the pressure inside the eye is elevated because of excessive amounts of fluid (aqueous humor). This can damage the optic nerve and cause a range of impairment, from loss of peripheral vision, or blindness. Chronic glaucoma usually begins in people over the age of 40.
Myopia is also called nearsightedness. People with this condition can see clearly up close but not at a distance.
Hyperopia is also called farsightedness. People with this condition can see clearly at a distance but not up close.
Presbyopia is a condition that usually affects people 40 and over. People with usually normal vision find it more and more difficult to read and do detailed work unless they're very close up. People with presbyopia can find help in the use of reading glasses, or bifocal or multifocal contact lenses.
Hide - Glossary of Common Eye-Related Terms
- Aspheric - a thin contact lens with gradually changing power
- Astigmatism - condition in which the cornea has an irregular curvature, often but not always occurring with hyperopia or myopia
- Axis - precise location of the point where correction is needed on the eye
- Balance - term used to describe when one eye has little or no vision (Ex., OD: -5.50, OS: BAL)
- Base Curve - a number between 7.0 and 10.0 or a phrase, such as steep or flat, that describes the curvature of the eye
- Bifocal - eyeglasses with two or more viewing zones
- Cleaning Solution - a liquid solution that aids in removal of debris from contact lenses
- Colored Lens - a contact lens with a tint or color added, either for handling/visibility purposes or to enhance or change eye color
- ColorBlends - brand name of colored lenses, FreshLook ColorBlends
- Cornea - referred to as the "window of the eye," it is the outermost layer of the eye
- Corrective Lens - see contact lens
- Contact Lens - thin plastic material designed to fit over the cornea for the correction of a refractive error
- Cylinder - measurement of how much correction is needed for patients with astigmatism
- Daily Wear Contact Lens - contact lenses that are worn for one day
- Deposits - accumulations of substances (usually protein) onto the contact lens
- Diameter - the width of the eye, measured in millimeters
- Diopter - measurement unit of the refractive correction of a contact lens
- Disinfecting Solution - used to disinfect contact lenses
- Enzyme Cleaner Tablets or Solution - see Solution
- Eye Care Provider (ECP) - see Optometrist, Opthalmologist, or Optician
- Flat Medium - a base curve of 8.6 or 8.7
- Farsightedness - see Hyperopia
- Glaucoma - a condition in which the pressure inside the eye is elevated to a point that can damage the optic nerve and cause a loss of peripheral vision, or blindness
- Hyperopia - a condition in which a person can see clearly at a distance but not up close
- Light Filtering Tint - designed for sports use, these tints help objects stand out against a background
- Monovision - technique to limit the effects of presbyopia by correcting one eye for hyperopia and the other for myopia
- Multifocal - a contact lens with more than two viewing zones
- Myopia - also known as nearsightedness, a condition in which a person can see clearly up close but not at a distance
- Nearsightedness - see Myopia
- OD - Oculus Dexter, Latin for right eye
- OS - Oculus Sinister, Latin for left eye
- Opthalmologist (MD) - medical doctor who specializes in eyes. Can perform exams, treat disease and perform surgery
- Optician - not a medical doctor, but licensed to fit and dispense eyeglasses and contact lenses following written prescription from ophthalmologist or optometrist
- Optometrist (OD) - performs exams, diagnoses and treats disease. In some areas they prescribe, fit and dispense eyeglasses and contact lenses
- Oxygen Permeability - the amount of oxygen diffusing through contact lens material under specified testing conditions
- Plano - non-prescription or 0.00 (zero) power
- Power - see Sphere
- Presbyopia - also known as farsightedness, a condition in which a person can see clearly at a distance but not up close
- Rewetting Solution - used as a lubricant to increase comfort
- RGP (Rigid Gas Permeable) lens - a contact lens made of slightly flexible plastics that allow oxygen to pass through to the eyes
- Rinsing Solution - liquid solution that removes debris from contact lenses in preparation for use
- Rx - prescription
- Solution - there are many different types of solutions, made for different types of contact lenses
- Sphere - a measurement of how much correction is needed, it is a number between -20 and +20
- Steep edium - a base curve of 8.3 or 8.4
- Tint - depending on the contact lens, there are different types of tint such as a handling or visibility tint, light filtering tint, enhancement tint or color tint
- Toric - contact lens designed to correct astigmatism by bearing two different powers at right angles
- Transitions - eyeglass lenses that change from light to dark based on UV rays and exposure to the sun
- Visibility Tint - lightly tinted lenses for easier insertion and removal
- Visitint ® - brand name, lightly tinted lenses for easier insertion and removal
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Eyeglasses Questions
- How to Read Your Eyeglass Prescription?
Use this eyeglasses Rx example and term definitions table to help solve the once confusing puzzle known as your prescription! Keep in mind, not all prescriptions will have these fields filled out.
Eyeglasses Rx Example
Eyeglasses Rx Terms
Abbreviation Term Meaning Parameter Examples OD Right Eye Right eye paramaters OS Left Eye Left eye paramaters SPH or PWR Sphere or Power Measure of near or far sightedness -20.00 to +20.00 CYL Cylinder Measure for astigmatism -4.00 to +4.00 X Axis Direction of cylindrical lens 0° to 180° ADD Add Power Additional plus power for near sightedness 1 to 4, or HIGH, MED, LOW PRISM/BASE Optical Prism Measure to compensate for eye alignment problems 0.5 base up (BU) PD Pupillary Distance Measure of distance between pupils Adults: 58mm to 70mm, Children: 41mm to 58mm
Hide - How to Measure Your Pupillary Distance (PD)?
Pupillary Distance is the distance between the centre of one pupil (the central black dot of your eye) to the centre of the other pupil, measured in millimeters. PD is important as it helps the laboratory technician to accurately create your eyeglasses frames by lining up your pupils with the centre of the lenses.
If your eyeglasses prescription does not indicate the PD measurement, you will need to measure it yourself.
Simply use our online PD Calculator video or download your own personal free PD Ruler!
Hide - Lens Thickness
LensWay Lens Options Recommended
Prescription RangeDescription Tintable? High Quality Standard Lens -2.00 to +2.00 Standard lens Yes Thin Light Durable Polycarbonate Lens -4.00 to +2.00 20% thinner than standard Yes Thin Light Edidon Lens -4.00 to +2.00 25% thinner than standard Yes Super Thin Lens -8.00 to +6.00 40% thinner than standard No Ultra Thin Lens -12.00 to +6.00 50% thinner than standard No
Hide - Progressives & Adapting
Why Progressives?Progressive lenses can be thought of as three glasses in one. These lenses allow you to see in the distance by looking up, view things closer, such as a computer screen, by looking straight ahead, and read a book or do fine work comfortably by looking downwards. They are also called "no-line bifocals" as they have a seamless look with no line on the lens!
Adapting to ProgressivesFor a lucky few, adapting to progressive lenses is a breeze. For the majority of people though, this process may take a few days or even up to a month, which is completely normal.
Here are some tips on how you can adapt faster!
- Leave New Glasses On The wearer should put their new progressive eyeglasses on and leave them on. There are many people that get progressives who have never worn glasses before so they have a hard time remembering to keep them on. The only way you are going to be successful is if you actually use their eyeglasses!
- Don't Go Back and Forth The main reason why people cannot get used to their new progressive eyeglasses is because they go back and forth between their old eyeglasses and their new eyeglasses. Your old eyeglasses are always going to feel clearer and more comfortable at first because your brain is used to them. You need to wear the new progressive eyeglasses full time to allow your brain ample opportunity to adapt.
- Look Through the Corridor During the adaptation process, you should point your nose to the object you want to look at. If they move your eyes only without moving your head, you will be looking through the distorted portion of the lens and vision will be blurry. Remember that clear vision is along the vertical corridor in the middle of the lens. Pointing your nose to the object will keep your eyes in the clear vision corridor. After a short while, the conscientious effort to point your nose to the target will become automatic.
- Don't Give Up Don't give up if you don't adapt after a few days. It may take up to a month to fully adapt to a new pair of progressive lenses. Even if you have worn progressives before if may take time since all progressive designs are different.
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Contact Lens Questions
- How to Read Your Contact Lens Prescription?
Use this contact lens Rx example and term definitions table to help solve the once confusing puzzle known as your prescription! Keep in mind, not all prescriptions will have these fields filled out.
Contact Lens Example
Contact Lens Rx Terms
Abbreviation Term Meaning Parameter Examples OD Right Eye Right eye paramaters OS Left Eye Left eye paramaters SPH or PWR Sphere or Power Measure of near or far sightedness -20.00 to +20.00 CYL Cylinder Measure for astigmatism -4.00 to +4.00 X Axis Direction of cylindrical lens 0° to 180° BC Base Curve Fitting of the contact lens 8.0 to 10.00 DIA Diameter Measure of the lens width 13.0 to 15.0
Hide - How does a Contact Lens Work?
Contact lenses are a medical device, designed to fit right onto the cornea.
Contact lenses can help reduce image distortion sometimes caused by eyeglasses, because they fit right onto the eye and offer increased peripheral vision. An Eye Care Practitioner needs to fit a patient for contact lenses, because all eyes are different sizes and all patients have different needs.
Hide - What types of Contact Lenses are Available?
An Eye Care Practitioner is the only person that can recommend and prescribe a particular type of contact lens to a patient. However, there are different types of contact lenses available with slightly different purposes.
Daily-wear soft lenses
Made of soft, flexible plastics that allow oxygen to pass through to the eyes.
- very short adaptation period
- more comfortable and more difficult to dislodge than RGP lenses
- available in tints and bifocals
- great for active lifestyles
Daily-wear disposable soft lenses
Single-use, daily wear lens that are designed to be worn for a single day, discarded at night, and replaced with a brand new pair.
- typically no lens care is required
- assures fresh and clean lenses when replaced
- great for active lifestyles
Extended-wear soft lenses
Available for overnight wear. Made of soft, flexible plastics that allow oxygen to pass through to the eyes.
- can usually be worn without interruption, even while sleeping, up to a maximum number of days
Frequent & planned replacement soft lenses
Soft daily or extended wear lenses that are replaced on a planned schedule, normally every two weeks, monthly or quarterly.
- assures fresh and clean lenses when replaced
- available in most prescriptions
- spare lenses conveniently on hand
Rigid Gas Permeable (RGP)
Made of slightly flexible plastics that allow oxygen to pass through to the eyes.
- vision may be sharper than with soft contact lenses
- easy to put on and to care for
- durable with a relatively long life (1-2 years)
- available in tints (for handling purposes)
- daily-wear and extended-wear designs available
- planned replacement schedule also available
Hide - How Long Does It Take Geting Used to Contact Lenses?
Depending on a person's eye sensitivity and whether they have soft or rigid gas permeable (RGP) lenses, it could take from one day to two weeks. If there is irritation, the wearer should contact their Eye Care Practitioner.
Hide - Which Way is the Right Way to Wear Contacts?
Many first time wearers have questions about whether or not their contact lens is inside out. There is a way to tell-just place the contact lens on your finger so it's forming a cup, and hold it up directly in front of your eyes so you're looking at it from the side. If the edges are flared out, it's inside out; if it's forming a "U" shape, it's correct.
Hide - When Should Contact Lenses be Replaced?
If contact lenses are still comfortable and in good condition beyond the recommended replacement schedule, it is still advisable to adhere to the wearing schedule prescribed. The main advantage of disposable lenses is that a fresh pair is worn daily or every couple of weeks.
Hide - Contact Lens Safety
Doctors warn contact lens wearers not to share their contact lenses! Contact lenses are medical devices and are fitted to the specific patient's parameters. When shared or handled improperly, they can also transmit harmful bacteria that can lead to infection or other dangerous eye conditions.
Patients should always follow their Eye Care Practitioner's advice on wear, care and disposal of contact lenses.
Hide - Contact Lens Do's & Don'ts
DO:
- Attend regular eye care checkups
- Wash and dry hands prior to handling lenses
- Clean, rinse and disinfect lenses after use (except daily disposable lenses, which should be discarded daily)
- Air dry lens cases/storage cases and keep dry when not holding lenses
- Insert lenses before applying makeup
- Remove lenses before removing makeup
- Replace lens cases/storage cases every 3 months to prevent contamination buildup
- Have spare lenses and solutions on hand
- Have an up-to-date pair of glasses available in case you need to remove your lenses
DON'T:
- Use tap water on lenses
- Wet lenses with saliva
- Reuse disinfecting solution - always discard and replace with new solution each time lenses are stored
- Sleep in your lenses, unless specifically advised to by your Eye Care Practitioner
- Switch the type of solution you use except on the advice of your Eye Care Practitioner
Hide - Cleaning & Storing Contact Lenses
Contact lens wearers should always wash their hands before handling their lenses to avoid transferring dirt and germs to their eyes. They should also avoid moisturizing soaps, as they are not good for contacts. Hands should be dried with a lint-free towel.
When one lens is removed, clean it with the recommended solution to remove eye-produced buildup, cosmetics, and other debris that impairs comfort. Some products require rubbing of the lens with a few drops of solution, while others only require rinsing. Rinsing is then required again to remove any loosened debris. Afterwards, the lenses can be placed in a clean lens case or holder, and filled with the appropriate solution for soaking and disinfection. Disinfection time varies, depending on product. These steps should be repeated for the other lens, and the lenses can be stored in the lens case.
Hide - Are Contact Lenses Suitable for Sports such as Swimming?
Contact lenses can be the best vision correction option for athletes, enhancing visual skills like depth perception, peripheral awareness and eye/hand, eye/foot coordination. Unlike glasses, they offer a competitive advantage because they stay in place under dynamic conditions and eliminate the risk of injuries from eyeglasses.
It is, however, best to not swim while wearing contact lenses, because of the bacteria in the water that can adhere to the lenses and cause infections. If lenses are worn while swimming, it is advisable to wear goggles over them and disinfect them immediately afterwards.
Hide - What about Plano (non-prescription) Contact Lenses?
Some contact lenses are available in plano (non-prescription). Sometimes, patients without a need for vision correction want to change their eye color by wearing these cosmetic colored or special effects lenses.
While these lenses are termed as either cosmetic, non-prescription or plano, the wearer still needs to have an eye exam and contact lens fitting from an eye care provider because contact lenses are made from different materials, and the diameters and base curves are different sizes. What works for one patient might not work for another.
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We want you to be completely satisfied with your purchase. If you need to return or exchange your order for any reason, our 365 day return policy makes it easy. Simply follow the steps below to return your products in their original condition and we'll even pay for the return delivery!
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