When you’re looking for your next pair of glasses, you’ll want to make sure you have the following information on hand to ensure that your shopping experience is fast, efficient, and easy:
You can also create prescription sunglasses in a variety of tints, or add Transitions® lenses to nearly any frame.
A Pupillary Distance (PD) is the measurement in millimeters from the center of one pupil to the center of the other. An accurate PD helps guarantee that your prescription is properly focused to ensure full clarity and correction.
There are two reasons why a PD may not appear on your prescription:
The first is that you may instead have a prescription for contact lenses. If you see a brand of contacts listed on your prescription, then these parameters will not work for glasses. You will have to contact your eye care professional to ask for a separate glasses prescription to ensure that you have the most accurate vision correction.
The second is that your PD was simply not written on your prescription. If this is the case, contact your eyecare practitioner and ask them for your glasses PD. If you are unable to attain this number, you can measure your PD with a ruler.
Unfortunately, we cannot guarantee that a sold-out product will be restocked, and therefore cannot offer a wait list for out of stock products at this time. If you see a frame you love, act fast to avoid missing out!
Looking for style advice on how to find a similar looking frame? Call us at 0800 016 3084.
When you’re searching for your prescribed brand of contact lenses, you’ll want to make sure you have the following information on hand to ensure that your shopping experience is fast, efficient, and easy:
There should be an expiration date listed on your contact lens prescription, set by your eye care professional. In most regions, your prescription expires after 1-2 years. If you cannot find this information, we recommend speaking directly with your doctor.
To update your prescription and renew the expiry date, we recommend that you see your eye care professional for a refreshed eye exam.
Our Contact Lenses by Subscription program allows you to set a recurring delivery schedule for your prescribed contact lenses that you can change or cancel at any time. You’ll have the option to select this program while placing your contact lens order. Learn more about Contact Lenses by Subscription.
Our Price Match Guarantee means that we will match any authorized price for your contact lenses with any of our online competitors. We’ll also give you an additional 5% off the competitor’s total up to a maximum discount of $300 per order.
To receive the Price Match Guarantee:
We do not offer the ability to price match glasses or sunglasses featured on competitor sites, however if your eyeglasses or sunglasses go on sale on our site within 30 days of your purchase, we will provide an adjustment for the difference in cost. After 30 days have passed, we are not able to extend this offer.
Note: Merchant prices found through third party ads are not eligible for price matches. Prices must be validated by our Vision Ambassadors in order to be matched.
We can apply a coupon to your order and adjust your cost within 30 days of your purchase date. After 30 days have passed, we are not able to extend this offer.
Prescription products – including prescription glasses, prescription sunglasses, and prescription contact lenses – do not incur sales tax at the point of purchase. Non-prescription products will be taxed at the usual rate for your region.
We accept returns for glasses and sunglasses within 365 days of purchase provided that they are in unworn, unused condition. Follow the Steps for Making a Return or Exchange below for more information.
We accept returns for contact lenses within 365 days of purchase provided the boxes are all unopened, unmarked, and unused. Follow the Steps for Making a Return or Exchange below for more information.
To return your order, call our Vision Care center at 0800 016 3084 and they will email you a prepaid postage stamp.
Please place your returning items in a sturdy box or the original package. The return label should be clearly visible on the box, and will read:
24-28 St. Leonards Road
Please note that this is simply a receiving center and cannot field customer requests. Need help? Contact us through our Vision Care Department.
We recommend that you first call our Vision Care center at 0800 016 3084 for a return postage label to return the original pair which will be refunded after it has been received.
If you are returning your first pair within 30 days of the ship date, our Vision Care Ambassadors can help you place an order for a new pair of glasses with your original promotion under the original promotion’s guidelines. This will be charged separately.
Please allow for 2-3 weeks from the date of return to receive your store credit or refund back onto the original account.
Yes. Call us prior to making your return to let us know that you wish to refund to an alternate card. We cannot transfer funds to a gift card, a non-Visa debit card, and we cannot refund store credit onto a credit/Visa-Debit card at this time.
Your wait time depends on your lens type. Some products – including toric/astigmatism, RGP, and multifocal lenses are custom orders through the manufacturer. Production times are listed on product pages under the heading “Availability.”
Once your contact lenses are in stock, they should be shipped within 1-2 business days and will arrive within the time estimate provided by your chosen shipping method.
Production times for prescription lenses can vary from 2-7 business days depending on the intricacy of the prescription and the type of lens required. Once your lenses have been crafted and mounted into the frame, they will be shipped to you using your chosen shipping method.
Non-prescription sunglasses will ship within 1-2 business days of your order being placed, provided there are no prescription products in your order. They will be shipped using your chosen shipping method.
When your order ships, you will be sent an email confirmation which includes a tracking number and instructions for how to track your order online. Your order will remain trackable within 30 days of the ship date
Prescription products – including prescription glasses, prescription sunglasses, and contact lenses – do not incur sales tax at the point of purchase.
Non-prescription products will incur the usual rate of tax for your region.
Call us 0800 016 3084
Hours Sun-Sat, 24 hours starting Sunday 5:30pm until Sat 3am
Sat, 4pm - 12:30am